Warranty Returns Liabilities Policies

Warranty/Returns/Liability Policies

Liability

The installation and use of VersaChock products are entirely the customer’s risk. We highly recommend an experienced technician evaluate the product specification, usage and installation prior to purchase/installation.  Safety and customer satisfaction are our number one priority!

 

Warranty
VersaChock warrants products due to manufacturers defects for one year from date of purchase to original retail purchaser. VersaChock will, at its discretion, repair or replace the defective product. Shipping costs, labor for product removal/installation, loss of use, loss of time, consequential loss, or any other claim of loss arising, will not be the responsibility of VersaChock (unless required by law) VersaChock will not be responsible for improper installation/use, abuse, overloading product, extreme conditions, normal wear and tear, or neglect. 

Returns
Returns will only be accepted with a pre-authorized RA (Return Authorization) Please contact customer service for conditions and to obtain an RA. Non-defective returns are not allowed after 30 days from date of purchase. Fees may be applied to returns, including shipping, transaction fees, restocking fees, etc)

Shipping Damage and Loss

VersaChock inspects 100% of product packed and shipped, so it is not likely product to have damage caused prior to shipping. All damage and loss due to shipping will require claims be made with shipping carrier. Please contact carrier immediately upon damage or loss. 

** VersaChock Customer Service will provide assistance for returns and claims in order to provide the best experience for our customers! Your satisfaction is our number one priority!

Contact:
813-598-8036

sales@versachock.com